Effective Date: 01/11/2025
This Privacy Policy explains how Austek India (“Company”, “We”, “Us”, “Our”) collects, processes, and protects business and personal information from our distributors, dealers, franchisees, and other business partners (“You”, “Partner”, “Client”). By engaging with Austek India or using our website, you consent to the practices outlined below.
1. Scope of This Policy
This Privacy Policy applies to all B2B partners and stakeholders engaging in business with Austek India — including distributors, franchise stores, and resellers — both online and offline. It also covers interactions on our website, emails, sales portals, and communication platforms.
2. Information We Collect
We collect both business-related and limited personal data necessary to establish and maintain a professional relationship.
- Business Information: Company name, GST number, business address, license, and contact details.
- Authorized Representative Information: Name, phone number, and email ID for communication and verification.
- Transactional Data: Order history, payment status, and invoices.
- Device & Technical Data: IP address, browser type, and login records for website security.
- Communication Data: Emails, chat logs, or messages exchanged with Austek representatives.
3. How We Use the Information
- To verify and onboard new dealers, distributors, and business partners.
- To process orders, payments, and logistics coordination.
- To maintain accurate business records and comply with taxation or government regulations.
- To provide technical support, warranty services, and post-sales coordination.
- To communicate business updates, offers, and product information relevant to your partnership.
- To analyze operational performance and enhance our services.
4. Legal Basis for Processing
We collect and process information based on one or more of the following grounds:
- Performance of a contractual obligation (distributor or reseller agreement).
- Compliance with legal or tax requirements under Indian law.
- Legitimate business interest in maintaining and improving operations.
- Consent provided by the Partner during registration or communication.
5. Data Storage and Security
- All data is stored on secure, encrypted servers with restricted access.
- We employ firewalls, password protection, and secure networks to prevent unauthorized access.
- Payment details are processed through verified gateways (Razorpay, Paytm, etc.) and never stored on Austek servers.
- Data retention is limited to the duration of the business relationship or as required by law.
6. Sharing and Disclosure of Information
We do not sell or trade your business or personal information. However, certain data may be shared with trusted third parties for operational purposes:
- Logistics Partners: For shipping and delivery management.
- Financial Gateways: For secure payment processing and reconciliation.
- Auditors & Legal Authorities: For compliance with Indian business and taxation laws.
- Technology Providers: For CRM, ERP, or website hosting operations under confidentiality agreements.
7. Confidentiality Obligations
All information exchanged between Austek India and its partners — including pricing, strategy, and communication — shall be treated as confidential. Both parties agree not to disclose, reproduce, or use such data beyond the intended business purpose.
8. Cookies and Analytics
Our website may use cookies and analytical tools to enhance navigation, improve security, and monitor performance. You may disable cookies in your browser settings, though this may limit certain site functionalities.
9. Partner Rights and Controls
As a registered business partner, you may:
- Request a copy of the information we hold about your business.
- Request correction of outdated or inaccurate data.
- Request deletion of your data upon termination of partnership, subject to legal retention requirements.
- Withdraw consent for marketing communications by emailing us directly.
10. Data Retention Period
We retain business data only as long as it is necessary to fulfill contractual obligations, provide warranty support, or comply with tax and accounting laws. After this period, data is securely deleted or anonymized.
11. Data Transfer and Storage Location
All business data is stored in servers located in India. In some cases, backup or analytics data may be stored in secure international data centers under strict compliance with data protection standards.
12. Third-Party Links and Services
Our website may contain links to other websites or partner portals. Austek India is not responsible for the privacy practices or content of those external sites. We recommend reviewing the privacy policies of any third-party service you use through our platform.
13. Data Breach Procedures
In the unlikely event of a data breach, Austek India will immediately assess the impact, secure all systems, and notify affected partners within a reasonable timeframe in accordance with applicable laws.
14. Policy Updates
This Privacy Policy may be updated periodically to reflect operational or legal changes. The latest version will always be available on our website, along with the effective date.
15. Contact Information
For questions, requests, or concerns related to data handling, please contact:
Email: privacy@austek.shop
Registered Address: Agra, Uttar Pradesh, India